vILT Communications Skills

Despite taking place in a virtual environment, Virtual Instructor Led Training is a great way to stimulate the learning process just as in a traditional classroom.

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Duration

3 + 3 Hours

Topics

-How to spot the conversations that are keeping you from what you want h

-How to stay focused on what you really want

-How to know when safety is at risk

-How to stay in dialogue when you’re angry, scared or frustrated

-How to turn challenging conversations into action and results

Training objectives

At the end of this training, you will be able to:

-Communicate effectively with internal and external clients

-Manage challenging conversations

-Achieve better results

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